A Spectrum of Managed IT Services

From end-user helpdesk tickets to enterprise virtualization, we organize our services into clear, business-first tiers. Click any tier below to expand its technical specifications and view our engineering standards.

01

Workspace & Device Management

Keep your team productive, secure, and fully operational. We handle your daily technology frustrations, repair local office hardware, and provide hands-on operating system troubleshooting.

Technical Specs
Tier 1 Engineering Specifications

Multi-OS Administration

Advanced diagnostic and operating system maintenance across Windows 10/11, macOS, and enterprise Linux environments (RHEL, Ubuntu Desktop).

Physical Hardware Repair

Component-level recovery for laptops, tablets, and smartphones including high-speed SSD replacements, screen swapping, and power-rail repairs.

Endpoint Security & Agent Setup

Centralized installation of Endpoint Detection and Response (EDR) agents, local firewall configuration, and real-time malicious activity blocking.

Mobile Device Management (MDM)

Implementation of Microsoft Intune, Apple Business Manager, or Jamf protocols for secure remote wipe and compliance enforcing.

02

Unified Communications & VoIP

Clear, reliable communication across all your office locations and remote workers. We design and install modern business phone systems that reduce monthly costs and route customer calls intelligently.

Technical Specs
Tier 2 Engineering Specifications

VoIP PBX Hosting

Deployment of scalable cloud or on-premise Private Branch Exchange (PBX) nodes, managing SIP registration and dial plans.

IP Telephony Provisioning

Auto-provisioning templates (XML/TFTP) for Yealink, Poly, or Cisco IP hardware alongside secure desktop and mobile softphone apps.

Custom IVR & Call Flow Design

Design of multi-level Auto-Attendant menus, priority call routing, overflow queues, and secure voicemail-to-email relays.

QoS WAN Optimization

Traffic shaping and DSCP tagging at the firewall level to guarantee voice packets bypass file downloads and eliminate jitter.

03

Network & Core Infrastructure

Fast, stable, and highly secure internet connectivity. We engineer your local network from the physical cables in your walls to the enterprise firewalls protecting your customer data from hackers.

Technical Specs
Tier 3 Engineering Specifications

CCNA-Level Switching & Routing

Layer 2 and Layer 3 core designs incorporating Virtual LANs (VLANs), OSPF dynamic routing, and Spanning Tree Protocol (STP) prevention loop logic.

Structured Cabling Standards

Certified low-voltage design and layout of solid copper Cat6/Cat6A and multi-mode fiber runs, complete with patch panel terminations.

Next-Gen Boundary Firewalls (NGFW)

Installation of high-performance firewalls equipped with Intrusion Detection/Prevention (IDS/IPS) and geo-IP blocking parameters.

Enterprise Wi-Fi 6 Layout

Design of unified wireless topologies featuring rogue access point containment, WPA3 security, and isolated guest portals.

04

Enterprise Servers & Virtualization

Safe, high-speed storage for your core database and applications. We consolidate physical servers into highly efficient virtual environments and build automated backup routines so you never lose your data.

Technical Specs
Tier 4 Engineering Specifications

Proxmox VE Cluster Management

Installation of high-availability hypervisors running virtualized Linux Containers (LXC) and Virtual Machines, sharing resource pools.

ZFS & Ceph Cluster Storage

Configuration of redundant hardware arrays and distributed cluster filesystems to protect against multi-disk hardware failures.

Active Directory Domain Services

Centralized identity management, LDAP queries, Group Policy Objects (GPOs) for network locking, and local domain trust setups.

3-2-1 Automated Backups

Automated backup schedules running hourly snapshots. Data is duplicated across 3 locations (local storage, local NAS, and secure off-site cloud storage).